Company Policies

This page provides all the necessary information about our Company Policies that we rely on and uphold on a everyday basis to ensure a smooth, transparent and ethical operation of our business.

Code of Conduct

  1. Compliance with Laws and Regulations All employees must adhere to applicable laws, regulations, and industry standards related to supply and import operations. This includes but is not limited to customs regulations, trade laws, product safety standards, and intellectual property rights.

  2. Ethical Business Practices Our business is built on integrity, honesty, and ethical conduct. Employees must conduct themselves in a professional manner and avoid engaging in any activities that may be considered fraudulent, deceptive, or unethical.

  3. Conflict of Interest Employees must act in the best interests of the company and avoid situations that may create a conflict between personal interests and company interests. Any potential conflicts of interest should be disclosed promptly.

  4. Fair Competition We promote fair competition in the marketplace and prohibit any anti-competitive behavior, including price-fixing, collusion, or unfair trade practices. Employees must adhere to fair and legal competition practices.

  5. Confidentiality and Intellectual Property Employees must respect and protect the confidentiality of company information, trade secrets, customer data, and intellectual property. Confidential and proprietary information should not be disclosed to unauthorized individuals or used for personal gain.

  6. Data Protection and Privacy We are committed to protecting the privacy of our customers, partners, and employees. Personal data should be handled in accordance with applicable data protection laws and company policies. Employees must not misuse or inappropriately disclose any personal information.

  7. Anti-Bribery and Anti-Corruption We strictly prohibit bribery, corruption, and improper influence. Employees must not offer, solicit, or accept bribes or kickbacks, whether in monetary or non-monetary forms. Gifts or hospitality should be given and received within acceptable legal and ethical limits.

  8. Respectful Workplace We foster a diverse and inclusive work environment where all individuals are treated with respect, dignity, and fairness. Discrimination, harassment, or any form of disrespectful behavior based on race, color, religion, gender, age, national origin, disability, or any other protected characteristic is strictly prohibited.

  9. Health and Safety The health and safety of our employees, customers, and partners are of paramount importance. Employees must comply with all health and safety policies, procedures, and guidelines. They should report any unsafe conditions or incidents promptly.

  10. Environmental Responsibility We are committed to minimizing our environmental impact and promoting sustainable practices. Employees should follow environmental policies and guidelines, reduce waste, and support initiatives for energy conservation, recycling, and responsible sourcing.

  11. Reporting Violations Employees are encouraged to report any suspected violations of this code of conduct promptly. They should use designated reporting channels and be assured that their concerns will be treated confidentially, and retaliation will not be tolerated.

  12. Consequences of Non-Compliance Failure to comply with this code of conduct may result in disciplinary action, up to and including termination of employment. The severity of the consequences will depend on the nature and extent of the violation.

By adhering to this Code of Conduct, we ensure that our supply and import business operates with the highest standards of ethics, integrity, and professionalism, creating a positive and responsible business environment for all stakeholders.

Anti-Discrimination & Harassment

At iSourci, we are committed to fostering a diverse, inclusive, and respectful work environment. We firmly believe that every individual should be treated with dignity and respect, and discrimination of any kind will not be tolerated. This anti-discrimination policy applies to all aspects of our supply and import business, including but not limited to recruitment, employment, training, promotion, and interactions with suppliers, clients, and customers.

  1. Non-Discrimination

We strictly prohibit discrimination based on race, color, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, marital status, veteran status, or any other protected characteristic as defined by applicable laws and regulations.

  1. Equal Employment Opportunity

We are committed to providing equal employment opportunities to all individuals. Employment decisions, including hiring, promotion, and termination, will be based on qualifications, performance, and merit, without regard to any protected characteristic.

  1. Harassment-Free Workplace

We maintain a zero-tolerance policy towards harassment in any form. This includes but is not limited to sexual harassment, verbal or physical abuse, offensive jokes, derogatory comments, or any behavior that creates a hostile or intimidating work environment. All employees, contractors, and business partners are expected to adhere to this policy and contribute to maintaining a respectful work environment.

  1. Reasonable Accommodation

We are dedicated to providing reasonable accommodations to individuals with disabilities or special needs, in compliance with applicable laws. We encourage employees and job applicants to communicate their accommodation needs, and we will make reasonable efforts to accommodate those needs, unless doing so would create an undue hardship for the company.

  1. Supplier and Customer Relations

We expect our suppliers, clients, and customers to adhere to the same principles of non-discrimination and equal opportunity. We will not engage in business relationships with entities that promote or condone discriminatory practices.

  1. Reporting and Investigation

Any employee who believes they have been subjected to discrimination or harassment, or who becomes aware of such behavior towards others, is encouraged to report it promptly to their supervisor, manager, Human Resources, or another designated authority. All reports will be taken seriously and will be promptly and thoroughly investigated. Confidentiality will be maintained to the extent possible and permitted by law.

  1. Disciplinary Action

Violations of this anti-discrimination policy will result in appropriate disciplinary action, which may include counseling, training, reassignment, suspension, termination of employment, or termination of business relationships, depending on the severity of the violation and the circumstances involved.

  1. Training and Education

We are committed to providing regular training and education to employees, contractors, and business partners to ensure awareness and understanding of this anti-discrimination policy, as well as applicable laws and regulations.

We are dedicated to upholding this anti-discrimination policy and creating a work environment that embraces diversity, promotes inclusivity, and treats everyone with fairness and respect. Discrimination in any form contradicts our values and undermines our mission. Together, we can build a better, more equitable future.

Modern Slavery

iSourci is committed to promoting ethical practices and upholding human rights in all aspects of our supply and import business. We firmly believe in the eradication of modern slavery, forced labor, human trafficking, and other forms of exploitation. This modern slavery policy outlines our commitment to identifying, preventing, and mitigating any risks related to modern slavery within our operations and supply chains.

  1. Definition of Modern Slavery

For the purposes of this policy, modern slavery encompasses any form of forced labor, human trafficking, debt bondage, child labor, or any other violation of basic human rights as defined by international laws and conventions.

  1. Compliance with Laws and Regulations

We are committed to complying with all applicable laws and regulations related to modern slavery, including but not limited to the Modern Slavery Act (if applicable) and other relevant legislation in the jurisdictions where we operate. We will monitor and update our policies and practices to ensure ongoing compliance.

  1. Risk Assessment

We conduct regular risk assessments to identify and evaluate potential risks of modern slavery in our supply chains. This assessment includes an evaluation of our suppliers, contractors, and business partners to ensure they share our commitment to eradicating modern slavery.

  1. Supplier Engagement and Due Diligence

We expect our suppliers and business partners to adhere to the highest standards of ethical conduct and to comply with all relevant laws and regulations regarding modern slavery. We assess their compliance through due diligence processes, which may include questionnaires, audits, and site visits. We prioritize engaging with suppliers who demonstrate a commitment to ethical practices and who actively work towards eliminating modern slavery.

  1. Supplier Code of Conduct

We require our suppliers and business partners to adhere to our Supplier Code of Conduct, which explicitly prohibits modern slavery and outlines our expectations regarding labor practices, human rights, and ethical conduct. This code emphasizes fair wages, safe working conditions, freedom of association, and the elimination of child labor and forced labor.

  1. Reporting and Whistleblowing

We encourage our employees, contractors, suppliers, and other stakeholders to report any suspicions, concerns, or incidents related to modern slavery. We have established appropriate channels for reporting, and we guarantee that reports will be treated confidentially and with sensitivity. Protection against retaliation is provided to those who make good faith reports.

  1. Training and Awareness

We provide regular training and awareness programs to our employees, contractors, and relevant stakeholders to ensure they understand the risks associated with modern slavery and their role in identifying and preventing such practices. Training includes information on recognizing signs of exploitation, reporting mechanisms, and the importance of ethical sourcing.

At iSourci, we adopt the Modern Slavery Awareness program offered by the University of Technology Sydney (UTS) for the training & refreshing of both our current & new employees regarding Modern Slavery. Any staff has a choice of participating either this training program or a program that offers equal information coverage from a reputable provider. Please see the list below for the topics & modules covered in our program:

Module 1: What is modern slavery?

  • Slavery - in your own words
  • Slavery past and present
  • What is modern slavery?
  • Modern slavery worldwide
  • Historical slavery in Australia
  • Numbers of people in modern slavery in Australia
  • Why does modern slavery occur?
  • Modern slavery around us
  • Module 1 Quiz

Module 2: Types of modern slavery

  • Types of modern slavery
  • Human trafficking
  • Migrant smuggling
  • Orphanage trafficking
  • Slavery
  • Servitude
  • Forced labour
  • Debt bondage
  • Deceptive recruitment for labour or services
  • The worst forms of child labour
  • Forced marriage
  • Forced marriage in Australia
  • Module 2 Quiz

Module 3: Who is responsible for addressing modern slavery?

  • Who is responsible for addressing modern slavery?
  • Laws
  • Role of governments
  • Role of businesses
  • Role of civil society
  • Your role & responsibility
  • Who is at risk of modern slavery in Australia?
  • What are the signs of modern slavery?
  • What to do if you suspect slavery is taking place in Australia
  • Module 3 Quiz

  1. Continuous Improvement

We are committed to continuously improving our efforts to combat modern slavery. We will regularly review and update this policy, monitor our supply chains, and collaborate with industry stakeholders, NGOs, and other organizations to share best practices and drive collective action.

  1. Governance and Responsibility

The responsibility for implementing and monitoring this modern slavery policy rests with [specific department/position]. They will work collaboratively with relevant departments, suppliers, and external partners to ensure effective implementation and compliance.

This modern slavery policy represents our commitment to eradicating modern slavery in our supply and import business. We understand that this is an ongoing effort, and we remain dedicated to taking appropriate actions to prevent and address modern slavery risks.

Fair Work

  1. Equal Opportunity and Non-Discrimination We are committed to providing equal opportunities to all employees, regardless of their race, color, religion, gender, age, national origin, disability, or any other legally protected status. We promote a work environment that is free from discrimination, harassment, and bias.

  2. Fair Hiring Practices We believe in fair and transparent hiring practices. We select employees based on their qualifications, skills, and experience relevant to the job requirements. Our hiring decisions are not influenced by personal relationships, favoritism, or nepotism.

  3. Compensation and Benefits We offer competitive compensation packages that align with industry standards and local regulations. Employee salaries are determined based on their skills, experience, performance, and market rates. We provide benefits such as health insurance, retirement plans, paid time off, and other applicable benefits as per local laws.

  4. Health and Safety We prioritize the health and safety of our employees and maintain a safe working environment. We comply with all applicable health and safety regulations and provide necessary training and resources to prevent workplace hazards. Employees are encouraged to report any safety concerns promptly.

  5. Work-Life Balance We recognize the importance of maintaining a healthy work-life balance. We strive to offer flexible work arrangements where feasible, allowing employees to balance their personal and professional commitments effectively. We encourage employees to take breaks and vacations to avoid burnout.

  6. Professional Development We believe in investing in our employees' professional growth and development. We provide training opportunities, workshops, and educational resources to enhance their skills and knowledge. We encourage employees to pursue relevant certifications and further education to advance their careers.

  7. Respectful Workplace We foster a culture of respect, inclusivity, and open communication. We expect all employees to treat each other with respect, courtesy, and professionalism. Harassment, bullying, or any form of disrespectful behavior will not be tolerated.

  8. Employee Feedback and Grievance Mechanisms We value our employees' opinions and encourage open communication. We have a system in place for employees to provide feedback, suggestions, or raise concerns. Confidential channels are available to address grievances, and every complaint will be thoroughly investigated and resolved promptly.

  9. Ethical Conduct We uphold the highest ethical standards in our business operations. Employees are expected to act honestly, responsibly, and with integrity. Conflicts of interest must be disclosed, and employees should avoid engaging in activities that could compromise the company's reputation or legality.

  10. Sustainability and Environmental Responsibility We are committed to minimizing our environmental impact and promoting sustainable practices. We strive to source products and materials responsibly, reduce waste, and support eco-friendly initiatives wherever possible.

  11. Compliance with Laws and Regulations We comply with all applicable local, regional, and international laws and regulations. We expect employees to understand and adhere to these laws in the course of their work. Any illegal or unethical activities are strictly prohibited.

  12. Continuous Improvement We believe in continuously improving our work policies and practices. We regularly review and update our fair work policy to align with evolving industry standards, best practices, and legal requirements. Employee feedback is valued and taken into consideration when making improvements.

  13. By following this Fair Work Policy, we aim to create a positive and inclusive work environment that values and supports our employees' well-being, growth, and success.

Health and Safety

Health and safety policies are essential for any business, including supply and import businesses, to ensure the well-being of employees, customers, and the general public.

  1. Policy Statement: iSourci is committed to providing a safe and healthy working environment for all employees, contractors, visitors, and the community. We recognize that effective health and safety management is an integral part of our business operations and will be given equal priority to other key business objectives.

  2. Responsibilities: 2.1. Management: - The management team will provide leadership and support in establishing and maintaining a safe working environment. - They will ensure that adequate resources are allocated for the implementation of health and safety measures. 2.2. Employees: - All employees are responsible for their own safety and the safety of others. - They must comply with all relevant health and safety policies, procedures, and guidelines. - Employees should report any health and safety concerns or incidents to their supervisor immediately.

  3. Risk Assessment and Control:

    • We will conduct regular risk assessments to identify hazards and assess the associated risks.
    • Control measures will be implemented to eliminate or reduce risks to an acceptable level.
    • Adequate training and information will be provided to employees to enable them to work safely.
  4. Incident Reporting and Investigation:

    • All incidents, accidents, and near misses must be reported to the appropriate supervisor or manager.
    • Investigations will be conducted to determine the root causes of incidents and to implement corrective actions to prevent recurrence.
  5. Emergency Preparedness:

    • Emergency procedures, including evacuation plans and first aid provisions, will be established and communicated to all employees.
    • Regular drills and exercises will be conducted to ensure preparedness for various emergency scenarios.
  6. Health and Well-being:

    • We will promote the physical and mental well-being of our employees through initiatives such as health promotion programs, ergonomic assessments, and access to occupational health services.
  7. Training and Communication:

    • Adequate training will be provided to employees to ensure they have the necessary skills and knowledge to perform their tasks safely.
    • Health and safety information will be communicated effectively through various channels such as safety meetings, notice boards, and email updates.
  8. Compliance:

    • We will comply with all applicable health and safety laws, regulations, and standards.
    • Regular audits and inspections will be conducted to monitor compliance and identify areas for improvement.
  9. Continuous Improvement:

    • We are committed to continuously improving our health and safety performance.
    • Feedback from employees, stakeholders, and external sources will be actively sought and used to enhance our health and safety practices.
  10. Review:

    • This policy will be reviewed periodically to ensure its ongoing suitability and effectiveness.
    • Revisions will be made as necessary to reflect changes in legislation, business operations, and best practices.